Service
24/7 Service & Support. Wherever You Produce.
At DMMET MEXA, our responsibility does not end when the machine is delivered.
Backed by the engineering and service experience of DMMET GROUP, MEXA provides continuous technical support throughout the entire lifecycle of your production system.
From installation and commissioning to remote diagnostics, IoT connectivity, spare parts, maintenance and modernization, our service team is focused on one objective:
Keep Your Production Running.
24/7 Technical Support
Support When Production Cannot Wait
Industrial production does not stop when normal working hours end.
MEXA provides 24/7 technical support for critical machine and production line requirements. Our technical teams support customers in troubleshooting mechanical, electrical, automation and software-related issues.
When rapid intervention is required, remote support helps our engineers analyze the machine condition and guide the customer toward the fastest possible solution.
24 Hours. 7 Days. One Support Partner.
IoT Remote Connection
Connected Machines. Faster Support.
MEXA production systems can be equipped with secure IoT remote connectivity to support faster diagnostics, machine monitoring and technical assistance.
Through remote access, authorized DMMET MEXA specialists can analyze machine conditions, PLC information, alarms and operating parameters without waiting for an on-site intervention.
This connected service approach can help reduce diagnostic time and support faster recovery when production problems occur.
Connect. Diagnose. Support.
Machine → Secure IoT Connection → DMMET MEXA Service Center
Remote Diagnostics
Technical Expertise Without Distance
Many technical issues can be analyzed remotely before a field service visit becomes necessary.
Through secure remote connection, MEXA engineers can support:
PLC Diagnostics
HMI Support
Alarm Analysis
Software Checks
Production Parameter Review
Sensor & System Diagnostics
Automation Troubleshooting
Remote diagnostics helps reduce unnecessary downtime and allows technical information to reach the right specialist quickly.
Original Spare Parts
The Right Part. The Right Machine.
Reliable spare parts availability is essential for long-term machine performance.
DMMET MEXA provides original and compatible spare parts for MEXA machinery and integrated production systems.
Our service team supports customers in identifying the correct component using machine information, technical documentation and spare part records.
Support can cover:
Mechanical Components
Electrical Components
Automation Components
Sensors
Motors & Drives
Pneumatic Components
Hydraulic Components
Punching & Bending Equipment
Machine-Specific Components
DMMET's operational documentation already treats service intervention and spare-part replacement as established parts of the machinery lifecycle.
Preventive Maintenance
Prevent Downtime Before It Happens
The best service intervention is the one that prevents an unexpected production stop.
MEXA preventive maintenance programs are designed to support machine reliability, production consistency and longer equipment life.
Our technical teams can inspect mechanical systems, automation components, electrical equipment, sensors and critical production units according to the requirements of the machine.
Regular maintenance helps identify potential problems before they affect production.
Maintain More. Stop Less.
Installation & Commissioning
From Installation to Production
MEXA technical support begins before the first production cycle.
Our specialists support machine installation, alignment, system checks, automation setup, testing and commissioning to ensure that the production system operates according to its intended configuration.
DMMET already performs installation and commissioning as part of its machinery delivery process, supported by technical teams and documented installation requirements.
Installation → Testing → Commissioning → Production
Operator & Maintenance Training
Knowledge Behind Every Machine
Advanced automation delivers its full potential when operators understand the system.
MEXA provides training for machine operators, maintenance personnel and production teams.
Training can include:
Machine Operation
HMI & Control System
Production Programs
Tooling
Basic Troubleshooting
Preventive Maintenance
Safety Procedures
Automation System Usage
Our objective is not only to deliver the machine, but to help your team operate it efficiently and confidently.
On-Site Technical Service
When Remote Support Is Not Enough
If an issue requires physical intervention, DMMET MEXA technical specialists can provide on-site service support.
Our engineering and service teams can assist with mechanical, electrical and automation-related interventions, machine inspections, maintenance and production optimization.
Remote diagnostics can be performed first to identify the issue and prepare the required technical team and spare parts before the site visit.
Software & Automation Support
Keeping Your Control System Up to Date
Modern production systems depend as much on software as they do on mechanical engineering.
MEXA provides technical support for automation and machine-control systems, including PLC, HMI, drive systems, sensors and production software.
Where project architecture allows, remote connectivity can help our automation engineers perform diagnostics and provide technical assistance without unnecessary delays.
DMMET's existing equipment portfolio includes Siemens PLC/HMI-based machine control, providing an established automation foundation for this service approach.
Modernization & Upgrades
Keep Your Machine Ready for the Future
Production requirements change over time.
MEXA can support customers with modernization and upgrade solutions to improve existing systems and adapt machinery to new production requirements.
Depending on the application, modernization can include:
Automation Upgrades
PLC & HMI Modernization
New Sensors
Additional Production Modules
Robotic Integration
IoT Connectivity
Safety Upgrades
Software Improvements
The objective is to extend machine capability and keep the production system competitive throughout its lifecycle.
Production Optimization
More Than Repair
Service should not begin only when a machine stops.
MEXA engineers can evaluate production processes, machine parameters and operating conditions to identify opportunities for improved productivity, reliability and process stability.
This turns service into a long-term production partnership rather than simply emergency maintenance.
One Service Partner for the Complete System
MEXA Systems can combine punching, shearing, bending, robotics, material handling and automation within one production line.
For the customer, this means one important advantage:
One System. One Service Partner.
Instead of coordinating different suppliers for every production stage, DMMET MEXA can support the integrated manufacturing system as a complete solution.
DMMET Support Behind Every MEXA System
Backed by DMMET GROUP
Every MEXA solution is supported by the engineering, manufacturing and technical service capabilities of DMMET GROUP.
Our goal is to build long-term relationships with our customers and provide continuous technical support from the first installation to years of industrial production.